Refund policy

Thank you for shopping with [STORE NAME]. We value your satisfaction and aim to provide a smooth shopping experience for customers in the United Arab Emirates.

 Returns Eligibility

You may request a return within [7/14/30] days of receiving your order if:

  • The item is damaged, defective, or incorrect
  • The item is unused, unworn, and in its original packaging
  • Proof of purchase or order confirmation is provided

Items returned without original packaging or showing signs of use may not be eligible for a refund.

 Non-Returnable Items

The following items cannot be returned or refunded unless defective:

  • Sale or clearance items
  • Gift cards
  • Personalized/custom-made products
  • Opened beauty, skincare, or hygiene products
  • Underwear, swimwear, or earrings
  • Perishable goods

 Return Process

To request a return, please contact us at:

Email: glitzybeautyusa66gmail.com

  • Order number
  • Reason for return
  • Photos (if item is damaged or incorrect)

Once approved, we will provide return instructions.

 Refunds

After receiving and inspecting the returned item, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method within [5–14] business days depending on your bank or payment provider.

Shipping fees are generally non-refundable unless:

  • We shipped the wrong item
  • The item arrived damaged or defective

 Exchanges

We only replace items if they are defective, damaged, or incorrect. Exchange requests are subject to stock availability.

 Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Refunds may be issued via bank transfer, store credit, or another agreed method
  • Customers may be asked to provide banking details for refund processing

 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service

 Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of:

  • The product
  • Packaging
  • Shipping label

 Order Cancellation

Orders may be canceled before shipment. Once shipped, cancellation requests will be treated as return requests.